At Glayvora LLC, customer satisfaction is very important to us. We take pride in delivering high-quality home cleaning, sanitary, hygiene, and kitchen cleaning products that meet your expectations. If for any reason you are not fully satisfied with your purchase, we provide a simple and fair return and refund process to ensure your confidence when shopping with us.
We offer a 30-day return window from the date your order is delivered. During this period, you may request a return if the product does not meet your needs or expectations.
To qualify for a return, items must be unused, unopened, and in the same condition in which they were received. Products must also be returned in their original packaging with all included parts and materials. Proof of purchase or your order confirmation is required to complete the return process. For hygiene and safety reasons, certain sanitary or personal-use products that have been opened or used may not be eligible for return.
If you would like to start a return, please contact our customer support team with your order number and the reason for the return. Our team will review your request and provide instructions on how and where to send the item. Returns should not be sent back without prior authorization to avoid delays.
Customers are generally responsible for return shipping costs unless the item was damaged, defective, or incorrect upon delivery. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned packages that are lost in transit.
If your order arrives damaged or defective, please contact us within 48 hours of delivery. You may be asked to provide photos or videos so we can quickly verify the issue. In such cases, we will arrange a replacement, refund, or cover the return shipping cost as appropriate.
Once we receive your returned item, it will be inspected to ensure it meets our return requirements. After approval, your refund will be processed to the original payment method. Depending on your bank or payment provider, refunds typically appear within five to ten business days.
At this time, we do not offer direct exchanges. If you need a different product, we recommend returning the original item for a refund and placing a new order separately.
Orders are processed within one to two business days and shipped within the United States only. We offer free standard shipping on all eligible orders. Delivery times may vary based on carrier schedules and location.
All payments on our website are processed securely through trusted and encrypted payment gateways, including major credit and debit cards and other supported online payment methods, to ensure your information remains protected.
If you have any questions about our Return and Refund Policy or need assistance with your order, please contact us using the information below.
Contact Information
Business Name: Glayvora LLC
Address: 7000 John Davis Dr, Frankfort, FL 40601, United States
Phone: +1 (859) 543-2388
Email: support@glayvora.com
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM